All Rainman products come with a 6 month warranty period. Rainman warrants the Product against defects in materials and workmanship for a period of 6 months from the date of purchase. If a defect arises and a valid claim is received by Rainman within the Warranty Period, at its option, Rainman will repair the Product or exchange the Product with a functionally equivalent new product.
Our current return policy is that all returns must be done within 14 (fourteen) working days starting from the day the goods are delivered to you.
To be eligible for a return, the item must be:
- In the same condition as when received
- In the original packaging
The proof of purchase (Invoice, receipt) must also be attached along with the returned item.
You may return your order for any of the following reasons below:
- Incorrect item
- The item posted was incorrect and not according to your order/invoice
- Manufacturing defect
- Any situations of defect right out of the box
- Must supply proof of defect (pictures, video)
- Any manufacturing defect related claims will only be attended to within 7 (Seven) days after receipt of goods.
Before returning your item, please get in contact with our customer service agents at firstname.lastname@example.org. Any return without any prior contact to our customer service team will be consider invalid.
You may return your order(s) via post/courier directly to our office using a traceable mode of delivery to:Attention: Rainman Ecom Department
SOS Station Sdn. Bhd.
73A-G, Block H, Jalan Teknology 3/9,
Petaling Jaya, Malaysia.
For any return items, we will require 7 - 14 days after receiving the item to conduct evaluation on our end. Our customer service agent will contact you once your returned item has been evaluated.
If your return is valid, we will process your refund or replacement, based on what your preference. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.
If your return is invalid, we will notify you and arrange for your item to be returned to you, delivery fee chargeable.
Rainman reserves the right to reject any return, exchange, refund deemed unfit or reasonable.